common questions
Can I pay upon receipt?
yes . Daychen, through the shipping company, provides the ability to pay upon receipt.
Are there cases in which I will not be able to return any of the products?
There are a number of specific cases where a product cannot be returned:
- When submitting a return request after the specified time, which is 7 days from the date of receipt.
- When the product has been used, damaged, or is not in the same condition you received it.
- Damaged products covered by the manufacturer's warranty.
- Consumer products that have been used or installed.
- Products whose serial numbers have been tampered with or removed.
- Products without price tags, stickers, original packaging, or lack of any accessories.
If I receive an item that is not working properly/damaged, how can I get my money back?
When you receive the item in a damaged condition or not working properly, you can then return the item to us in the same condition in which you received it and in the same original packaging. Receipt of the item, we will inspect it, and if it is found to be defective or damaged, we will immediately start the procedures to return your money to you, whether you paid for the item or paid to ship that item and deliver it to you.
The item I received was not the same as the item I ordered, how can I return it?
In this case, you can return the item in the same condition and packaging in which you received it and send it to us. As soon as we receive the item, we will immediately begin the process of returning all the money you paid to you.
I changed my mind and no longer want the item I bought, can I return it? How?
Of course, you can return that item that you no longer want to buy, we understand the buyer's right to get exactly what he wants from the goods he wants in addition to his right to change his opinion regarding his purchase of a commodity. In this case, all you have to do is contact us to cancel your order and we will refund your full money
If you have received the item, you will be able to return it within 7 days from the date you received it, provided that the item is not
- It is included in the list of items that cannot be returned
- The item is not listed with a label showing that the item cannot be returned
- The item must be returned in the same condition in which it was received with its packaging.
In any case, you can contact the Customer Service Center in Daichen at (+966569685587).
In this case, if the purchase is from one of these countries: Qatar, Jordan, Lebanon, UAE or Bahrain via international shipping, the product can be returned to the nearest Aramex branch and they will take care of the necessary to return the product
What items cannot be returned?
Items that you cannot return are:
- All items clearly stated that this item cannot be returned.
- When the seller's notes on the item are clear that the item cannot be returned after it has been sold
In addition to all expendable goods set out in the Consumer Rights regarding the return of sold goods.
How much time does the freight broker need to be able to receive and deliver the returned goods?
Under normal circumstances, the shipping broker will contact you within three to five working days from the date on which you request the return of the item, but in some cases, it may take up to two weeks for the shipping service provider to receive the item from you.
Can I arrange an appointment with the shipping service provider to deliver the item to him?
You cannot directly contact the shipping service provider to set an appointment to deliver the item to the representative, but you can specify the time that suits you with the representative when he calls you.
Can I return the item I purchased after 7 days?
In the event of some circumstances that prevented you from returning the item within 7 days from the date of receipt, please contact the customer service team at Daychen
(+966569685587), as all complaints submitted in this case are studied independently. In general, all goods that are approved for return must be subject to consumer protection laws and regulations.
How can I get my money back on my credit card?
The return of the paid money is very fast and smooth after the item has been received. If you have paid for the item through one of the various electronic means, then the paid amounts will be returned directly to your card. The time for receiving money varies from person to person according to the requirements of your bank.
If I pay cash on delivery, how can I get my money back?
The refund is very fast and smooth after the item is received. If you pay the price of the item in cash when you receive it or through, the amount paid will be transferred to a balance that will be added to your account in Daychen. In this case, you will be able to easily either use this balance to buy another item, or transfer it to your bank account . For your security purposes, you must make sure that your bank account is the same as the bank account on your personal page on Daychen.
- Make a purchase less than or equal to the available Daichen wallet balance: If the total amount of your new purchase including the shipping fee is less than or equal to the balance in your Daychen wallet, the system will tell you that there is enough balance in your wallet. You will then need to click on “Confirm Order” and the new purchase amount will be deducted from the available balance in your wallet.
- Make a purchase with more than the available wallet balance: If the total amount of your new purchase including shipping charges is more than the available wallet balance, you will need to choose an online payment method (credit card / PayPal / cashU) to pay the difference, to complete the purchase process. The system will then deduct the available amount from your Daychen wallet balance and the remaining outstanding amount will be charged to the account of your chosen online payment method (you cannot pay the difference in the amount via the cash on delivery option). If you choose "Pay on Delivery" payment method, you will need to pay the full amount to the courier, no amount will be deducted from your Daychen balance.
I no longer have the original cover of the item, how can I get my money back?
Dichen enables you to get your money back in full if the item's cover is complete in terms of the cards on it only. If you lose this packaging,
What is meant by "original cover" sealed and sealed?
You must make sure that the packaging is not opened or damaged, and that it is in the same condition that you received it.
Returning goods can only be done when Daychen receives the returned goods through one of its approved shipping service providers. The representative of the service provider will contact you to set an appointment to receive the item you wish to return within three to five working days of your request to return the item.
When I want to return the item I purchased, who will pay the shipping cost?
When you wish to return the item, Daychen guarantees you to return it completely free of charge, in this case, Daychen will pay the full shipping cost and return the full money paid to you.
How can I get a prepaid waybill from Daychen?
As soon as you request to return the item, you will receive an email containing the prepaid bill of lading from Daychen so that you can return the item you want completely free of charge
Through our approved shipping companies, which the customer can choose between and ship through the following processes:
1- Send and track all your shipments from your device
2- The ability to know your address from satellites
3- Save addresses for use in future shipments
4- The possibility of requesting the packaging of the shipment as a gift before delivery
5-Alert messages of all shipments that will be sent to you, a notification that the driver is coming to you and the time remaining to arrive
Where are you located and what are your phone numbers?
Riyadh / Al Makan Mall
0558444195
Riyadh 2 / Royal Mall
0500839559
Khobar / Amwaj Mall
0500804142
Tabuk / Al Makan Mall
0531288853
Jeddah / Roshan Mall
0507272229
Hafr Al-Batin / Al Makan Mall
0507488828
Jubail / Huwailat Center
0583766362
Al-Baha / Al-Baher District
0555028859
Means a nutritionist. Dieten aims to be the preferred source for a healthy lifestyle by providing tried and tested nutritional solutions and plans specifically for clients seeking a healthy and perfect body. Daichen offers a variety of health foods, nutritional supplements and natural herbs for health conscious customers and athletes
You have the right to enjoy free home delivery service on any commodity, provided that the value of your purchases is not less than 500 riyals or when offers are available for that.
An ideal order is one that is confirmed, properly packaged to avoid damage in transit, and delivered to the courier company within the time the item is ready for shipment resulting in positive customer feedback.
I got a fake product... what to do?
If you believe that you have received a counterfeit product, and subject to the conditions for returning the defective product to us (according to the Daychen Return Policy ) within 7 days of its delivery and after evaluation and validation of the reason for the return, you are entitled to a full refund of the price paid for the product,
If the 7-day return period has expired, please contact Customer Support at (+966569685587) for assistance.
Note : All products returned to us are evaluated and validated before the product can be accepted and refunded. If the stated problem is not found in the product you returned, or if you return a product that otherwise does not qualify for a refund as described in the Daychen return policy , the product will be sent to you and your claim for a refund will be denied.
How do I receive the service that I purchased from the store?
After you have successfully made the purchase using the appropriate payment method for you, you will find one of our employees working with you directly to deliver the service to you within 30 minutes of successful payment, and your service will be activated and in progress, and the technical support team will be in direct contact with you.
I have a problem, can I contact you?
Yes, with pleasure! You can contact us through the customer service on the website or by writing to us on WhatsApp [966594208444]